Success Story: «Zruchna Dostavka»

CRM implementation project for the logistics company «Zruchna Dostavka»

«Zruchna Dostavka» LLC, a provider of logistics services mainly for participants in the remote goods purchase market, needed a solution that would make the processes of remote sale and remote purchase of goods as transparent and convenient as possible for sellers and buyers.

Industry: Postal and courier activities
Representative Offices: Kyiv, Dnipro, Kharkiv

Customer issues

The need to solve these problems

01 Intention to improve remote sales
02 Lack of cargo registry
03 The need to improve the logistics process
04 The need for the organization of work for the front office and warehouse
05 The desire to improve auxiliary warehouse processes

Proposed solution: System XRM® Delivery

XRM® Delivery provides the ability to autonomously perform logistics, warehouse and financial operations with subsequent data transfer to the system

What benefits did the customer get after implementing XRM® Delivery

01
Formation of the cargo register online store
02
Improvement of cargo handling at the warehouse
03
Organization of auxiliary warehouse processes: cargo forwarding; inventory of goods and materials
04
Transport management organization
05
Improved cash on delivery management (off-balance sheet cash desk)
06
Implementation of the Quality Management System process

Customer reviews

Representative of LLC "Zruchna Dostavka"

Implemented: Constructing a solution concept for automation of TMS, WMS, CRM, loyalty, pricing tariffs, including the necessary integration and communication modules. As a result, the successful implementation of the claimed design solution.