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Success Story: «Zruchna Dostavka»
CRM implementation project for the logistics company «Zruchna Dostavka»

«Zruchna Dostavka» LLC, a provider of logistics services mainly for participants in the remote goods purchase market, needed a solution that would make the processes of remote sale and remote purchase of goods as transparent and convenient as possible for sellers and buyers.
- Industry: Postal and courier activities
- Representative Offices: Kyiv, Dnipro, Kharkiv
Customer issues
The need to solve these problems
- 01 Intention to improve remote sales
- 02 Lack of cargo registry
- 03 The need to improve the logistics process
- 04 The need for the organization of work for the front office and warehouse
- 05 The desire to improve auxiliary warehouse processes

Proposed solution: System XRM® Delivery
XRM® Delivery provides the ability to autonomously perform logistics, warehouse and financial operations with subsequent data transfer to the system
What benefits did the customer get after implementing XRM® Delivery
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01
Formation of the cargo register online store
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02
Improvement of cargo handling at the warehouse
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03
Organization of auxiliary warehouse processes: cargo forwarding; inventory of goods and materials
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04
Transport management organization
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05
Improved cash on delivery management (off-balance sheet cash desk)
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06
Implementation of the Quality Management System process
Customer reviews
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Representative of LLC "Zruchna Dostavka"
Implemented: Constructing a solution concept for automation of TMS, WMS, CRM, loyalty, pricing tariffs, including the necessary integration and communication modules. As a result, the successful implementation of the claimed design solution.