Success Story: «Zruchna Dostavka»
CRM implementation project for the logistics company «Zruchna Dostavka»
«Zruchna Dostavka» LLC, a provider of logistics services mainly for participants in the remote goods purchase market, needed a solution that would make the processes of remote sale and remote purchase of goods as transparent and convenient as possible for sellers and buyers.
- Industry: Postal and courier activities
- Representative Offices: Kyiv, Dnipro, Kharkiv
The need to solve these problems
- 01 Intention to improve remote sales
- 02 Lack of cargo registry
- 03 The need to improve the logistics process
- 04 The need for the organization of work for the front office and warehouse
- 05 The desire to improve auxiliary warehouse processes
Proposed solution: System XRM® Delivery
XRM® Delivery provides the ability to autonomously perform logistics, warehouse and financial operations with subsequent data transfer to the system
What benefits did the customer get after implementing XRM® Delivery
Formation of the cargo register online store
Improvement of cargo handling at the warehouse
Organization of auxiliary warehouse processes: cargo forwarding; inventory of goods and materials
Transport management organization
Improved cash on delivery management (off-balance sheet cash desk)
Implementation of the Quality Management System process
Representative of LLC "Zruchna Dostavka"
Implemented: Constructing a solution concept for automation of TMS, WMS, CRM, loyalty, pricing tariffs, including the necessary integration and communication modules. As a result, the successful implementation of the claimed design solution.