Success Story: «SI BIS»
XRM® system based on Microsoft Dynamics 365 implements a customer-manager and employee-employee relationship management framework.
SI BIS – one of the leading integrators of IT and Business Solutions in Ukraine, successfully implementing more than 200 complex projects for the construction, management, modernization and maintenance of IT infrastructures based on the principles of integration of IT and Business processes.
- Industry: IT
- The number of employees: 51-200
Lack of automation of relationships "client-manager and manager-employee"
- 01 The need to improve the quality of the marketing department
- 02 Desire to set up deep analytics for work
- 03 Optimization of company business processes
- 04 The need for tools for professional and quality performance of duties by employees
Proposed solution: System XRM®
XRM® (eXtended Relationship Management) is an industry-specific solution based on Microsoft Dynamics 365.
The XRM® system is written specifically for the client’s business tasks, so it is easily integrated into the existing infrastructure of the company.
What benefits did the customer get after implementing XRM®
The modern scheme of the company
Distribution of sales by stages and condition
Real time statistics
Improving the quality of the marketing department
Evaluation of the effectiveness of marketing campaigns
Customer Satisfaction Rating
SI BIS Company expresses its gratitude to the specialists of E-consulting for the implementation of the project on the implementation of the Microsoft Dynamics CRM platform. XRM solution based on the Microsoft Dynamics CRM platform implements a company operating scheme that fully meets the requirements of a modern organization of client-manager and employee-employee relationships.
This system provides our employees with all the tools for professional and high-quality performance of their duties. Due to the distribution of sales by stages and status, real-time statistics are created, a sales funnel is formed, both in graphical and tabular form, which is always available for viewing. The implementation of the system has improved the quality of work of the marketing department, associated with evaluating the effectiveness of marketing campaigns and customer satisfaction. Deep analytics for both management and managers allows us to identify potential growth points and optimize the company's business processes.