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Why is Microsoft Dynamics 365 more profitable than free CRM?

As a result of tracking 42 systems like Microsoft Dynamics CRM, we can see only 2 types of CRM on the market right now.
There are real systems that can implement complex and functional processes, as well as free pseudo-emulators just created for one customer, but their manufacturer decided to replicate their system and for some reason called it CRM.

System functionality, implementation and development features Microsoft Dynamics CRM Free CRM
System Selection Process scale features Simple and intuitive system
Mounting or connecting to the cloud Adaptation required Few clicks are enough
Adaptation to specifics and nuances Simple modeling in a convenient designer Unfortunately, NO... Work only within the received box solution with risk of failure of the whole system
Feature development and business directions Ability to connect additional features. Best practices in the world Unfortunately, NO... Work only within the boxed solution
Staff training Role instructions, videos and tutorials The system will have to be understood on its own
Business scaling Simple scaling up to 100 thousand employees Unfortunately, NO... Work only within the received boxed solution with the risk of failure of the whole system
Compatible with external mail systems, document management, spreadsheet processing Integration with Microsoft Outlook, Microsoft Excel, Microsoft Word, integrated document management with Microsoft SharePoint, and more Unfortunately, NO... Work only within the boxed solution
Employees can work in the office or remotely from mobile devices. Without Internet connection, with periodic synchronization Built-in support for most offline platforms (OS) Unfortunately, NO... You have to choose a system to work online or another (similar) system for local work
Integration with external websites, customer self-service portal, social networks Built-in Service Desk (self-service portal) functions, "social" connectors. Integration options with any web resource Unfortunately, NO... Client Card Storage is built into the system
Customer support Advice provided by the implementation and support package Unfortunately, NO... Working within the boxed solution does not provide support
Regular updating of the system with new features and capabilities according to the tendencies of the IT world Automatic, regular updates Unfortunately, NO... Work within the boxed solution does not require updating. Only the acquisition of a new system