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Why is Microsoft Dynamics 365 more profitable than free CRM?
As a result of tracking 42 systems like Microsoft Dynamics CRM, we can see only 2 types of CRM on the market right now.
There are real systems that can implement complex and functional processes, as well as free pseudo-emulators just created for one customer, but their manufacturer decided to replicate their system and for some reason called it CRM.
| System functionality, implementation and development features | Microsoft Dynamics CRM | Free CRM |
|---|---|---|
| System Selection | Process scale features | Simple and intuitive system |
| Mounting or connecting to the cloud | Adaptation required | Few clicks are enough |
| Adaptation to specifics and nuances | Simple modeling in a convenient designer | Unfortunately, NO... Work only within the received box solution with risk of failure of the whole system |
| Feature development and business directions | Ability to connect additional features. Best practices in the world | Unfortunately, NO... Work only within the boxed solution |
| Staff training | Role instructions, videos and tutorials | The system will have to be understood on its own |
| Business scaling | Simple scaling up to 100 thousand employees | Unfortunately, NO... Work only within the received boxed solution with the risk of failure of the whole system |
| Compatible with external mail systems, document management, spreadsheet processing | Integration with Microsoft Outlook, Microsoft Excel, Microsoft Word, integrated document management with Microsoft SharePoint, and more | Unfortunately, NO... Work only within the boxed solution |
| Employees can work in the office or remotely from mobile devices. Without Internet connection, with periodic synchronization | Built-in support for most offline platforms (OS) | Unfortunately, NO... You have to choose a system to work online or another (similar) system for local work |
| Integration with external websites, customer self-service portal, social networks | Built-in Service Desk (self-service portal) functions, "social" connectors. Integration options with any web resource | Unfortunately, NO... Client Card Storage is built into the system |
| Customer support | Advice provided by the implementation and support package | Unfortunately, NO... Working within the boxed solution does not provide support |
| Regular updating of the system with new features and capabilities according to the tendencies of the IT world | Automatic, regular updates | Unfortunately, NO... Work within the boxed solution does not require updating. Only the acquisition of a new system |
