Why is Microsoft Dynamics 365 more profitable than free CRM?
As a result of tracking 42 systems like Microsoft Dynamics CRM, we can see only 2 types of CRM on the market right now.
There are real systems that can implement complex and functional processes, as well as free pseudo-emulators just created for one customer, but their manufacturer decided to replicate their system and for some reason called it CRM.
|System functionality, implementation and development features||Microsoft Dynamics CRM||Free CRM|
|System Selection||Process scale features||Simple and intuitive system|
|Mounting or connecting to the cloud||Adaptation required||Few clicks are enough|
|Adaptation to specifics and nuances||Simple modeling in a convenient designer||Unfortunately, NO... Work only within the received box solution with risk of failure of the whole system|
|Feature development and business directions||Ability to connect additional features. Best practices in the world||Unfortunately, NO... Work only within the boxed solution|
|Staff training||Role instructions, videos and tutorials||The system will have to be understood on its own|
|Business scaling||Simple scaling up to 100 thousand employees||Unfortunately, NO... Work only within the received boxed solution with the risk of failure of the whole system|
|Compatible with external mail systems, document management, spreadsheet processing||Integration with Microsoft Outlook, Microsoft Excel, Microsoft Word, integrated document management with Microsoft SharePoint, and more||Unfortunately, NO... Work only within the boxed solution|
|Employees can work in the office or remotely from mobile devices. Without Internet connection, with periodic synchronization||Built-in support for most offline platforms (OS)||Unfortunately, NO... You have to choose a system to work online or another (similar) system for local work|
|Integration with external websites, customer self-service portal, social networks||Built-in Service Desk (self-service portal) functions, "social" connectors. Integration options with any web resource||Unfortunately, NO... Client Card Storage is built into the system|
|Customer support||Advice provided by the implementation and support package||Unfortunately, NO... Working within the boxed solution does not provide support|
|Regular updating of the system with new features and capabilities according to the tendencies of the IT world||Automatic, regular updates||Unfortunately, NO... Work within the boxed solution does not require updating. Only the acquisition of a new system|