Are you ready to see a product that will change the way your company communicates with customers once and for all?
C-Chat is a platform that changes the paradigm of chatbot communication. We enrich the functionality of an intelligent AI chatbot with new online monitoring capabilities.
E-consulting has created a product that allows both managers and artificial intelligence to monitor and manage online dialogues in real time and participate in conversations with our clients in a changing way.
If you're used to thinking that chatbots are only about:
- effective interaction with existing or potential customers;
- having full information about the product and finding the right answer in a second;
- interaction with others in social networks and messengers;
- providing customer service 24/7;
- timeliness;
- ability to sell;
- conducting surveys.
So we guarantee a complete picture of your dreams for chatbot communication, including:
- 100% conversion rate;
- a complete picture of the current customer interests;
- increase in lead generation;
- a list of new potential customers;
- instant response to incidents;
- analysis of customer satisfaction;
- reduction of the time from the emergence of a customer's need to its realization;
- reliable IT architecture that implements secure data exchange.
C-Chat is very beneficial for Microsoft Teams users. Thanks to this, we ensure that managers who have the ability to monitor the status of chats respond quickly.
Our platform will answer all customer questions in two ways:
- a prepared answer from the Knowledge Base;
- an answer generated by Artificial Intelligence connected to a chatbot.
In case of an incorrect question, the bot answers the client that he or she does not have access to certain data and gives a recommendation where to contact.
With our C-Chat, you can also get an emotional assessment of the conversation using NPS (Net Promoter Score) and CSI (Customer Satisfaction Index).
The end result is the C-Chat platform that guarantees:
- data security;
- mobility;
- sociality;
- security of the conversation.
You will always know the problems and desires of each potential customer. Operators will be able to focus on more difficult and important tasks while the chatbot tells everything about the product. Your customers will not be forced to wait for a free manager.
You will always know the problems and desires of each potential customer. Operators will be able to focus on more difficult and important tasks while the chatbot tells everything about the product. Your customers will not be forced to wait for a free manager.
