Success Story: «Generaly Garant»
Thanks to CRM, due to time savings and more efficient work of operators, the contact center throughput has increased significantly.
Generali Garant Insurance Company is part of the Generali Group, one of the largest insurance groups in the world.
- Industry: Insurance and Finance
From new CRM system was expected to solve the mentioned problems
- 01 Insufficient speed and quality of service in resolving insurance claims
- 02 Contact Center bandwidth
- 03 Tracking branch employee performance
- 04 Lack of a single customer base
Proposed Solution: XRM® Contact Center
Omni-channel contact center that can be set up without the help of technical experts
What benefits did the customer receive after implementing the XRM® Contact Center
Improving customer service speed
Improving the quality of service in the settlement of insurance claims
Save time on processing applications
Increase operator efficiency
Increase Contact Center throughput
CRM allows you to quickly receive the necessary information
It’s easier for employees to work
Due to time saving and more efficient work of operators, the throughput of our contact center has increased significantly. Using the CRM-system, it has become much easier to monitor the performance of employees in branches. It becomes easier for employees to work because they have information, because the operators work in shifts, and they are not able to remember customers and all events. And CRM allows them to quickly get all the necessary information before starting communication.