System technical support

Service and maintenance Microsoft Dynamics 365

Support for the performance of your systems during industrial operation and their further development

Unlike the classical approach, which provides for responding to critical situations that have already arisen, E‑Consulting offers a range of services:

What is included in the technical support service

Technical support includes a range of incident and problem management services, consultations, system maintenance, operation monitoring and event management:

  • Weekly analysis of the report “Number of rules by status” of the CRM and, if necessary, removal of system tasks (results of well-established business processes) that have the following statuses: “successful”, “canceled”, and, if necessary, analysis and Correction of system tasks that are in the status of "completed with an error" and "pending";
  • Weekly analysis of the report “Number of records in the system” - control of the Customer’s activity and filling the CRM system with records;
  • Daily check of the operation of the CRM service of the Asynchronous Service system, on which the work of the Customer’s business processes and plug-ins depend;
  • Daily audit of the operation of SQL Server Reporting Services, responsible for the operation of reports in the CRM;
  • Daily check of availability of storage of CRM of SharePoint;
  • Daily checking the operation of the E-mail Router and the queue of emails for the presence of records in the delayed sending state in the CRM;
  • Monthly deletion of inactive speaker records (as agreed with the Customer in the form of processing an appeal on the portal);
  • Monthly removal of irrelevant queue elements in AS (as agreed with the Customer);
  • Monthly deletion of irrelevant action records in the speakers (calls, e-mails, etc., as agreed with the Customer);
  • Weekly measurement and monitoring of performance parameters and the state of the speakers with the preservation of their results.

Service operational support

An additional service, within the framework of which we help you develop and adjust the system during its operation. Since we guarantee a high reaction rate to service requests, we therefore reserve the working time of the necessary personnel for each request.

As part of the support company "E-Consulting" offers the following list of works:

System extension with additional functionality
Depending on changes in business requirements, periodically there is a need to expand the functionality. Part of the previously configured functionality becomes irrelevant over time, and a new part is necessary.

To complete the additions, it is necessary to go through 6 stages - audit, diagnostics, design, development, deployment and operation. For some add-ons, part of the steps can be skipped.

This approach allows you to effectively solve both service and consulting issues, and the most competent approach to studying the needs for refinement and further development of the System for specific client tasks.
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Support scheme

Technical support from «Е‑Consulting» will allow your company:

Operational support and maintenance

Depending on your current tasks, as well as strategic development plans of both the IT department and the company as a whole, E-Consulting offers various options for cooperation:

Pricing scheme
For each package, the selected “Capacity” is applied — this is the reaction time to the appeal and the attraction of the necessary resources (a specific type of employee).

The cost of technical support

The E-Consulting company has significant resources to provide quality support and support for the system implemented in your company and has a well-established methodology and many years of experience in this field.

The cost of technical support is calculated for each client individually, based on the characteristics of the client infrastructure and SLA requirements.

Calculate cost

Still have questions?

Want to know more about tech support, E-consulting or our experience? Contact us — we will tell and show everything.

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Still have questions?

Want to know more about tech support, E-consulting or our experience? Contact us — we will tell and show everything.


(Mail domains ".ru" are not processed)

We guarantee that your contact details will not be transferred to third parties