System technical support
Service and maintenance Microsoft Dynamics 365
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- System technical support
Support for the performance of your systems during industrial operation and their further development
Unlike the classical approach, which provides for responding to critical situations that have already arisen, E‑Consulting offers a range of services:
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Monitoring and control
(allow to prevent malfunctions)
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Administration
(real-time control)
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Incident and Problem Management
(everything is under the control of specialists)
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Change and configuration management
(including system development)
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Consultations and training
(users will be able to use the full potential of systems)
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Development
(regulations, policies, role instructions)
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Other services
(depending on the complexity of the system, stage of its development and operation)
What is included in the technical support service
Technical support includes a range of incident and problem management services, consultations, system maintenance, operation monitoring and event management:
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Reception and registration of customer requests;
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Formation and preservation of incoming and outgoing comments on calls;
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Qualification of work;
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Determination of the circle of responsible executors for the implementation of this appeal;
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Formation of registers of modifications and functional failures in the operation of the AS in electronic form;
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Information on the method of solution and the result of the decision of the appeal;
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Consultations of specialists of the Technical Support Service on the main methods of work;
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Regular preventive maintenance for the purpose of monitoring and ensuring the smooth functioning of the Customer’s AS, which consists of:
- Weekly analysis of the report “Number of rules by status” of the CRM and, if necessary, removal of system tasks (results of well-established business processes) that have the following statuses: “successful”, “canceled”, and, if necessary, analysis and Correction of system tasks that are in the status of "completed with an error" and "pending";
- Weekly analysis of the report “Number of records in the system” - control of the Customer’s activity and filling the CRM system with records;
- Daily check of the operation of the CRM service of the Asynchronous Service system, on which the work of the Customer’s business processes and plug-ins depend;
- Daily audit of the operation of SQL Server Reporting Services, responsible for the operation of reports in the CRM;
- Daily check of availability of storage of CRM of SharePoint;
- Daily checking the operation of the E-mail Router and the queue of emails for the presence of records in the delayed sending state in the CRM;
- Monthly deletion of inactive speaker records (as agreed with the Customer in the form of processing an appeal on the portal);
- Monthly removal of irrelevant queue elements in AS (as agreed with the Customer);
- Monthly deletion of irrelevant action records in the speakers (calls, e-mails, etc., as agreed with the Customer);
- Weekly measurement and monitoring of performance parameters and the state of the speakers with the preservation of their results.
Service operational support
An additional service, within the framework of which we help you develop and adjust the system during its operation. Since we guarantee a high reaction rate to service requests, we therefore reserve the working time of the necessary personnel for each request.
As part of the support company "E-Consulting" offers the following list of works:
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Extend system functionality
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Integration with other systems
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Preparation of documentation
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Consultations and training
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Other services
To complete the additions, it is necessary to go through 6 stages - audit, diagnostics, design, development, deployment and operation. For some add-ons, part of the steps can be skipped.
This approach allows you to effectively solve both service and consulting issues, and the most competent approach to studying the needs for refinement and further development of the System for specific client tasks.
Technical support from «Е‑Consulting» will allow your company:
- Technical support from «Е‑Consulting» will allow your company:
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Get a guaranteed high level of service
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Ensure uninterrupted operation of systems
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Minimize and make predictable system maintenance costs
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Reduce the risks associated with the functioning of systems
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Reduce the time needed to resolve problems based on the effective involvement of our specialists
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Optimize the number of full-time system support specialists
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Identify priority areas for the development of systems
Operational support and maintenance
Depending on your current tasks, as well as strategic development plans of both the IT department and the company as a whole, E-Consulting offers various options for cooperation:
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The cost of technical support
The E-Consulting company has significant resources to provide quality support and support for the system implemented in your company and has a well-established methodology and many years of experience in this field.
The cost of technical support is calculated for each client individually, based on the characteristics of the client infrastructure and SLA requirements.
Still have questions?
Want to know more about tech support, E-consulting or our experience? Contact us — we will tell and show everything.
