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Success Story: DELIVERY LLC
Delivery of goods by road in Ukraine has become better thanks to the introduction of XRM® Delivery
DELIVERY Group of Companies began operations in 2001. The main specialization of the group is the provision of transport and logistics services for the B2B sector (business entities and the corporate sector) both in Ukraine and abroad.
- Industry: logistics
- Number of representative offices: 290
- Product Introduction Date: April 2014
Customer issues
The new CRM system was expected to solve the problems mentioned:
- 01 Lack of business process automation
- 02 The need to optimize warehouse and transport logistics
- 03 Excessive data exchange between systems
- 04 Need for applications for tariff and discount management, budgeting, security, cargo tracking
Proposed Solution: XRM® Delivery System
An industry-specific CRM solution that helps carriers and postal companies manage the reception, routing and delivery of goods.
What benefits did the customer receive after implementing XRM® Delivery
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01
Combining all processes into one solution.
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02
Avoiding unnecessary communication between systems.
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03
Exception to information gaps.
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04
Construction of all system processes in a single architecture.
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05
Avoid conflicts at high loads.
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06
Process control and management decisions have reached a new level.
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07
Availability of data in a single repository.
Customer reviews
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Konstantin Kostyushko, Chairman of the Board, LLC Delivery
We chose XRM Delivery due to the maximum correspondence of the capabilities of this system to the urgent tasks of automating the business processes of warehouse and transport logistics, including the wide possibilities of integration with a stand-alone workstation, SMS services, client-bank, Yandex cards, and peripheral equipment; as well as applications for managing tariffs and discounts, budgeting, security, cargo tracking, document management.
We thank the specialists of the E-consulting company for the high level of professionalism demonstrated during the implementation of the system.
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