Andrey Lushchevsky

Today, banks are actively keeping up with the diversification of products and services, as well as the introduction of new programs and systems that make it easier and better to serve their customers. Erste Bank was no exception, and in its branches it offers customers-motorists to issue an insurance policy.

Despite the fact that this type of insurance is quite complicated in the organization and requires strict reporting, the Microsoft Dynamics CRM system developed by E-consulting provides complete information and analytical support for the sales process and allows you to track the location of any CTP insurance policy. Also, this system keeps track of lost and damaged policies, which in turn makes it simpler, more convenient, faster, and most importantly - improves the quality of service for our customers. Directly for an employee of Erste Bank, the interface of the software package is convenient and understandable for any user. Of course, each system requires training in working with it, but thanks to one-time training and a training video, we get the desired result and trained personnel.