Frequently Asked Questions

General questions about CRM

  • Why do you need CRM?
  • For which industries does the CRM system suitable?
  • Does CRM useful for my business?
  • How long should I learn to work with CRM?
  • Can I work with CRM on smartphone?
  • Why do you need CRM?

    Customer Relationship Management CRM is an application designed to automate customer interaction processes. Implemented to increase sales or optimize marketing, as well as to build or improve current business processes with further analysis of results.

  • For which industries does the CRM system suitable?

    The Microsoft Dynamics 365 CRM combines the simplicity and flexibility of the settings at the object level, rules, or processes of the system. In the basic solution, in addition to the finished modules, you get a designer that allows you to change the system "for yourself" either independently or with the help of external experts.

    CRM can be customized to the business of any industry, and it can easily integrate into the existing infrastructure of the company.

  • Does CRM useful for my business?

    The purpose of the basic CRM system is the automation of business processes (including marketing campaigns). You can improve the quality of service without the involvement of additional staff and get better control over the performance of employees and the company.

  • How long should I learn to work with CRM?

    An intuitive interface makes the use of the system easy. In addition, we give the most details about the system before buying (lease), and our certified consultants are always ready to study.

  • Can I work with CRM on smartphone?

    The mobile application provides all the functionality of the desktop system and allows you to work from anywhere in the world.

Questions to integrator

  • How much does CRM cost?
  • How to make sure what I need CRM?
  • How do you implement CRM?
  • How long does CRM integration and configuration work?
  • What if I need to adapt CRM to my business?
  • What is API?
  • How much does CRM cost?

    The price of the system consists of the number of licenses (according to all users and methods of subscription (purchase or lease)), as well as works on additional setup and implementation (if necessary). Basic settings and training for users and system administrators are performed for free.

  • How to make sure what I need CRM?

    You can always use the diagnostic service for business processes. Upon completion of the procedure, you will receive 3 documents: the project concept, the calendar plan, the assessment of the cost of the project.

    The presence of the concept allows you to plan the budget and timing, to qualitatively conduct a tender for the procurement of the system, as well as to verify the benefits of the future solution.

  • How do you implement CRM?

    In our practice there are clients who consistently and systematically develop automation of processes in accordance with business requirements. You can also order a complete CRM integration project, from diagnostics to commissioning and employee training.

  • How long does CRM integration and configuration work?

    Depending on the tasks and resources of the project, the implementation can take from 1 to 12 months. If you rent a system (signature on an online version), you get a ready-to-use basic solution in the shortest possible time. We will complete the training and personal settings for 1 week.

  • What if I need to adapt CRM to my business?

    Flexible platform for function development allows you to customize the system for your business needs. CRM can be linked to any program or site using your application’s API or by writing an integration code.

  • What is API?

    Program components interact with each other with API. CRM can be connected to any other application or site through the API. There is no need to open dozens of applications — all customer data, marketing, products, sales will be in a single system. If the API is not available in your company's applications — our certified specialists will write the integration code.

General questions about the system

  • What is the functionality of the system?
  • Can you connect CRM and phone?
  • Is it possible to integrate CRM with 1C?
  • How to buy just licenses?
  • What to choose (cloud or on-premise)?
  • What is the functionality of the system?

    The CRM system helps to systematize processes in the form of standards, sales algorithms, marketing campaigns and service. You can automate the process of processing received information from social networks, website, e-mail and SMS; to increase customer loyalty and number of active operations.

  • Can you connect CRM and phone?

    We are ready to combine CRM with your existing system and offer a ready-made solution on the FreeSwitch platform and Microsoft Dynamics 365.

  • Is it possible to integrate CRM with 1C?

    We carry out individual integration projects with any (including 1C) ERP-system, and our experience is enough to optimize the implementation process from the point of view of the cost of resources.

  • How to buy just licenses?

    If you want to use Dynamics 365 or other Microsoft products, we will help you purchase licenses.

  • What to choose (cloud or on-premise)?

    There is no universal solution in choosing a system type. Cloud technology is suitable for scalable companies when there is a need for remote operation. On-premise version is suitable for companies that do not want to be dependent on the Internet or need reliable protection of personal data.

Why Microsoft Dynamics 365

  • Why is Microsoft Dynamics 365 better than other CRM?
  • Why do large companies choose Microsoft Dynamics 365?
  • What do experts say?
  • Why is Microsoft Dynamics 365 better than other CRM?

    Business Applications Dynamics 365 is modern, unified, intelligent solution that works together and integrates into your existing system. As a result, your company gets exactly what it takes for development.

  • Why do large companies choose Microsoft Dynamics 365?

    Unlimited possibilities for customizing the system for any kind of business allow you to connect Dynamics 365 with any application that has an API.

    A large matrix-role model allows you to set up access rights for each employee or department. Hide important data from third-party eyes and protect against copying.

    86 interface languages, integration with MS Exchange, Outlook and Office helps to create a single ecosystem.

  • What do experts say?

    Microsoft Dynamics 365 is not the first year to be included in TOP-3 best CRM systems. This is confirmed by Forrester Research's CRM data.

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