Why small business needs CRM
The main task that your new CRM will solve is to retain potential customers.
First, it is better to prepare employees for the implementation of the system so that the work processes in the future are carried out optimally. And this was done using a new tool, and not the old-fashioned way. This will help you work more efficiently in a competitive environment.
What is the main advantage of CRM for small businesses? A CRM system will help a business grow and scale.
How does this happen?
The necessary services will be integrated with the company's website and telephony. All information about the client will come from the order form via CRM. In this case, new deals will be created by the system automatically. As a result, any request or call will appear in the system. You will not miss a single lead.
Business benefits of CRM:
1. Personalized work and data storage. When your manager responds to a client, he will see a complete history of interactions with him and will be able to suggest a better product or service. The data is stored in the system. Firing or replacing one employee with another will not cause loss of information.
2. Organization of well-coordinated work. To make it easy to understand who is responsible for what, many collaboration tools are implemented in CRM.
3. Security of data storage and access. The system will be able to configure the levels of data access. So that each employee works with only the necessary data segment.
4. Improving financial performance. The system can generate reports on key customers, on the most profitable products and services.
5. Accounting for working hours. Time tracking tools can help you better distribute workload.
6. Increase sales. The system will remind the employee of the meeting, call, letters. The manager will not miss an important client. And he will not forget to contact him.
7. Automation of processes. The system can perform many routine tasks, such as mailing letters, generating reports, automatically.
8. Statistics. Each of the stages of the transaction will be in front of your eyes. The system optimizes work with the sales funnel.