How our solutions have helped customers become more resilient

Source: AIN.UA

Today, one of the priorities in the development of every successful company is the digitalization of processes. And expanding the use of cloud technologies increases business mobility, allowing employees to work productively from anywhere.

Here are just a few examples of how XRM® solutions from E-Consulting and Microsoft technologies allow our customers to remain the most successful in Ukraine.

«AVON Ukraine»

Thanks to new technologies, customers can now order goods in a matter of seconds or receive advice on ordering - even without talking to the operator. The introduction of CRM solutions and XRM® Contact Center from E-Consulting has completely changed the process of processing customer complaints, simplifying the work of AVON specialists.

Now communication with clients takes place with the help of chatbots and the voice menu of the contact center, which significantly increases the speed of communication. Automatic processing of requests by bots is more than half of all requests.

The project used various technologies such as Logic Apps, Dynamics 365 and others, and the introduction of Power BI has greatly facilitated the analysis and reporting of applications.

«OSHADBANK»

Oschadbank offers its customers more and more opportunities in online financial management, and partner E-Consulting helps to implement advanced IT solutions so that the bank enjoys all the benefits of modern technologies.

The transition to Microsoft Dynamics 365 has made customer service even easier and more convenient - thanks to the introduction of a chatbot, the bank's customers can issue a card online, manage their finances 24/7 and all this without having to visit branches.

The introduction of digital technologies benefits from the use of bank offers for both adults and children. Special solutions help children learn to manage their finances independently, without parental involvement.

See more cases of our clients here.