Success story: «Oschadbank»

The largest bank of Ukraine created a unified customer service system and increased financial performance

Success story: «Oschadbank»

Oschadbank is the largest state bank of Ukraine with 5000 offices, 35,000 employees and more than 20 million clients. Since 2011, the bank has been operating the CRM system, gradually increasing the functionality of individual modules.

  • Industry: banking
  • Number of employees: 35 000 employees
  • Product Implementation Date: November 2011

Customer problems

The difficulties that the client wanted to solve

Proposed solution: XRM® Banking®

Proposed solution: XRM® Banking®

CRM solution for the banking industry, built on the Microsoft Dynamics 365 platform.

What benefits did the customer get after implementing of XRM® Banking

Customer reviews

  • Anton Tyutyun, Deputy Chairman of the Board of Oschadbank

    Because of cooperation with E-сonsulting we have built a powerful solution — Call Center XRM Banking, based on the Microsoft Dynamics CRM platform. It allowed us to automate the system of settlements with depositors of Ukrprom and Rodovid banks, who receive their deposits through our facility.

    Integration with the call center has considerably simplified the work of operators who can now easily identify clients during incoming calls and offer them a differentiated service, depending on their priorities and active banking products.

    I can confidently state that after XRM Banking installation, quality of our customer service has risen. Especially I want to mark professionalism and efficiency of E-consulting specialists, who could integrate and set up such complex solution in several weeks.

Other projects