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XRM Contact Center

The branch solution for automated contact center based on software and hardware complex Lira ™ and Microsoft Dynamics CRM platform.

Dmitry Bohun CEO "SI BIS"

Company «SI BIS» expresses its gratitude to the specialists of the company "E-Consulting" for the implementation of the project on the Microsoft Dynamics CRM platform implementation. The XRM-decision in the Microsoft Dynamics CRM platform implements the scheme of functioning of the company, which fully meets the requirements of the modern organization of the client manager and leader-employee relationship

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XRM Contact Center
class="for-arrow"`]]> Take advantage of integrations
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The possibility of organizing in the cloud without hardware and software
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200 000 calls per hour, 0 operators
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Automation of processes, service tools, analytics
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Integration with external systems, portals
XRM Contact Center

And your phone so able?

  • Call window pops up on the screen when the operator has an incoming call, providing the customer with the necessary information from the CRM-systems
  • The ability to use robots autoresponders that can build a dialogue with the subscriber when the mass outbound campaigns, as well as the reception and routing of incoming calls
  • The system recognizes the customer's voice in keywords, phrases, according to which should be pre-configured dialog script
  • Each call is logged in the system are recorded every conversation and / or keyword phrases in both audio and text format for further analysis
  • The function allows you to read and articulate dynamically updated information, which may be as n internal resources and external, that is, Web sites, portals, etc.
  • The operator of the contact center system itself or in the automatic mode may appoint persons responsible for the tasks and activities that are formed as a result of calls to the contact center
  • The ability to predict the amount of work to calculate the operator's needs, wishes fix operators schedules
  • The ability to make outgoing campaigns to the maximum number of subscribers in the shortest possible time (from the invitation to the event to the city evacuation)
Try our solution for free Get a free 30-day access password for the demo version of the system Microsoft Dynamics
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